General

We process personal data in accordance with the principles established in this Privacy Policy. Please find time to read the Privacy Policy and contact us if you have any questions on this Policy.

In this Privacy Policy you will find detailed information on what personal data we collect through our web page, for what purpose and on what basis we use and who has access to these data. We respect your rights to preserve your privacy. For that reason, this Privacy Policy provides information about how you can exercise your rights.

Please note that we reserve the right to update our Privacy Policy and the respective amendments become effective immediately.

Controller

Name of company: Avaeksperdid OÜ
Address: Kalda 9a, Tallinn 11625
Telephone: +372 6520 080
E-mail: info@avaeksperdid.ee
Website: www.avaeksperdid.ee

What personal data we collect and how we use them?

Information collected from contact forms

We process and store information that you share with us freely through our web page, for example, by filling in a contact form on our web page. We process the personal data (name, e-mail address and telephone number) collected via contact forms for the purpose of replying to your request. The legal basis for the processing of the personal data is, depending on the situation, either the performance of a contract to which the data subject is party or to take steps prior to entering into a contract or a legitimate interest pursued by the controller. In this particular case, the legitimate interest is the controller`s interest to respond to the requests of a data subject.

If you wish to purchase our products, we ask your name, e-mail address and telephone number so that we can fulfil your order and prepare the sale. If you also contract us for installation, then, in addition to the personal data listed above, we process your address. The legal basis for processing these personal data is the performance of a contract to which the data subject is party or to take steps at the request of the data subject prior to entering into a contract.

After we have responded to your request and/or completed your order, we may retain your personal data to facilitate further communication with you. The legal basis for this processing of personal data is our legitimate interest to ensure prompt communication with our customers and other people that have shown interest in our company and products.

Website browsing statistics

Like many other websites we collect statistics about how visitors use our website. These statistics are necessary for us to better understand the behaviour of our website visitors and to improve the user experience on our website.

The information about the visitors of our website includes, but is not limited to, the following: type and version of the web browser, type and operating system of the device, IP address, length of the website visit session, visited pages and location of the visitor. We only use the data about website visits anonymously and we do not link them to any specific physical person.

We use the Google Analytics tool to analyse the information collected on the website visitors.

Newsletter

If you subscribe to our newsletter, we will send you news about our activities and marketing campaigns, personal offers and other company-related news by e-mail.

To send you our newsletter, we process your name and e-mail address. We send the newsletter only upon your consent. If you do not wish to receive our newsletter or other marketing messages by e-mail, you can remove yourself from the mailing list at any time by clicking on the link “unsubscribe” at the bottom of the newsletter.

When we send you our newsletter, we may collect statistics about your communication. For example, we may analyse whether you opened the newsletter and which links in the newsletter you clicked on.

We may assess the behaviour of the contacts in our mailing list before sending out our newsletter. This is necessary so that we can send you more personalised messages by e-mail. This type of processing is based on our legitimate interest to understand the needs and preferences of our contacts so we can offer them more relevant information.

Cookies

Like most websites our website also uses cookies. A cookie is a small text file that a website saves in your computer or device when you visit the website. This enables the website to remember your activities and preferences for a longer period so that you do not have to enter them again when you come back to the website or move between sites.

We use cookies primarily to ensure correct functioning of the website and to analyse web traffic, but also to provide you with targeted advertisements that are shown to you in Facebook, Instagram and/or Google.

If you wish, you can prohibit or limit saving of cookies in your computer. You can also delete all cookies that have been saved in your computer. To do that you have to change the privacy settings of your web browser. However, if you prohibit or limit saving cookies in your computer, some functionalities might not work.

We use the following cookies on our website:

SharpSpring cookies – we use these cookies to analyse the efficiency of the newsletters and other marketing messages we send to you. We primarily use the SharpSpring cookies to analyse whether the newsletter sent by us was opened or the links in the newsletter were clicked on. This information is important for us to better understand the behaviour of our contacts and thereby send them more relevant information.

Google Analytics cookies – we use these cookies to analyse the traffic on our website. We primarily use Google Analytics cookies to analyse whether the visitor is a new or returning visitor, which pages are visited, how long the visitor stays on a page and where from the visitors come to our website. This information is important for us so that we can better understand the behaviour of our website visitors and thereby improve the user experience on our website.

In addition, we use Facebook and Google cookies that enable us to provide you with targeted advertisements that you see in Facebook, Instagram and/or Google, and to measure the efficiency of these advertisements.

With whom we share your personal data?

We do not share, rent, sell or disclose the personal data that we collect through our website in any other way, except for in the following cases:

  • We may disclose information that we collect about you to our contractual service providers if such disclosure enables these parties to provide us business, professional or technical support.
  • We may also disclose third parties anonymous information that we collect through our website. For example, we may disclose the number of our website visitors or other statistical information.

Security

In order for us to ensure security of the personal data that you have shared with us through the contact forms on our website, we use technology that encrypts the information filled in in the contact forms. Besides, we use additional measures to protect your personal data from unauthorised disclosure.

Please be aware that regardless of our best intentions and the principles formulated in this Privacy Policy, we are unable to guarantee that these transmission and encryption methods ensure complete security.

Your rights and how you can exercise your rights

In accordance with the rights listed in the General Data Protection Regulation, you have the following rights:

  • right of access to your personal data;
  • right to rectification of your personal data;
  • right to erasure of your personal data;
  • right to restriction of processing of your personal data;
  • right to object to processing of your personal data;
  • right to portability of your personal data;
  • if your personal data is processed based on your consent, you have the right to withdraw your consent.

If you want to exercise your above listed rights, please contact us by e-mail at info@avaeksperdid.ee.

If you believe that your privacy has been breached, please contact us through the e-mail address provided above. You have the right to lodge a complaint with the data protection supervisory authority in the country of your permanent residence.

This document was last updated on 02.08.2018.